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Making Your First Appointment

Making Your First Appointment

Individual Counseling Appointment

Please call our office at 402.472.7450 and let us know that you haven’t been seen at Counseling and Psychological Services before and this would be your first visit. In order to best serve students who often have competing demands in their schedules, CAPS operates on a same-day Initial Evaluation scheduling system for students new to CAPS.

If you need to speak with a counselor about an immediate crisis or urgent need, when you call, request a Crisis Care Appointment. This service is available for new and returning clients.

If you are not in crisis and would prefer to first work with a peer, contact Big Red Resilience & Well-being at 402.472.8770.

Initial Evaluation Appointment

Please call to make an Initial Evaluation appointment on a day that best works with your busy schedule. We recommend calling earlier in the morning to have a better chance of securing the appointment time that works best for you as appointments filly quickly due to the demand for our services.

The purpose of this Initial Evaluation appointment is to discuss the concerns you’re currently experiencing so your counselor can provide information and recommendations for ongoing services at CAPS or in the community; or determine if another service at UNL would better fit your needs. The better you can communicate your worries or needs to the counselor, the better they will be able to respond to your concerns and help you find a good fit for ongoing services, if they are needed. At the end of this appointment, one of the following will typically happen:

  • You will be scheduled to move into short-term individual counseling
  • You will be scheduled for CAPS Group Counseling Programs
  • You will be scheduled for a Couples Evaluation to discuss couples/partner counseling
  • You will be scheduled for a one-time consultation
  • You will be scheduled for a referral appointment with the CAPS Care Manager to provide you with resource information and/or appropriate referrals

Initial Evaluation appointments are typically 1-1½ hours in length, which includes time spent to complete the necessary paperwork. If you are unable to keep a scheduled appointment, please call to cancel. If you are more than 10 minutes late for your appointment, we may need to cancel your appointment and ask you to reschedule.

If you are experiencing a mental health crisis:

  • Call 911 or Campus Police (2-2222) if you are a danger to yourself or others.
  • Call 402.472.7450 between 8 a.m. and 4 p.m. for a Crisis Care Appointment.
  • Visit Counseling and Psychological Services between 8 a.m. and 5 p.m. to be seen for a walk-in Crisis Care Appointment. To avoid a small wait, we recommend calling first so you can be seen more quickly.
  • Call 402.472.7450 after hours and follow the prompts to speak with a counselor who is on call.